Returns & Exchanges

Due to the medical and hygienic nature of our products, we offer a 30-day return policy for unopened and factory-sealed contact lens vials. We are committed to ensuring your safety and satisfaction while providing the highest quality cosmetic lenses for your transformation.

1

Verify Eligibility

Ensure your contact lens packaging is unopened, the factory seals are intact, and it is within 30 days of the original delivery date.

2

Contact Support

Email our customer care team with your order number and photos of the sealed products to receive your Return Merchandise Authorization (RMA) number.

3

Package Securely

Place the items in a sturdy shipping box with adequate padding to prevent damage during transit, clearly marking the RMA number on the outside.

4

Receive Refund

Once our quality control team inspects the returned items and confirms the seals are unbroken, a refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing